Feedback in. Clarity out.
How Triagly turns scattered feedback into your Monday morning brief.
No credit card required
30-day free trial — no credit card required.
Collect
Feedback flows in from all your channels.
Your users already have ways to reach you. Triagly plugs into those channels so nothing slips through the cracks.
Email Forwarding
Each project gets a unique Triagly email address. Forward support emails and they flow right in. No setup, no integrations to configure.
Embeddable Widget
Drop a lightweight widget into your app. Users submit feedback without leaving the page, including screenshot capture.
Slack
Just @Triagly in any channel. Supports type hints, image attachments, and thread context. Emoji reactions confirm when feedback is captured.
Zendesk
Connect your Zendesk account and tickets sync automatically every 15 minutes. Optional AI filtering screens out billing and password reset tickets.
Intercom
New conversations, user replies, and ratings flow in via webhook — no polling, no delay. Feedback is captured the moment it happens.
CSV Import
Migrating from a spreadsheet or another tool? Import your existing feedback in one click and Triagly processes it all.
Triage
AI finds the patterns you'd miss.
Every piece of feedback is processed automatically. No manual sorting, no spreadsheet gymnastics.
Summarization
Long, rambling emails become concise issue titles you can act on. Every item gets a clear, actionable summary.
Classification
Bug, feature request, improvement, or question — every item is categorized automatically so you can filter by what matters.
Priority Scoring
A composite score weighing sentiment, frequency, recency, and impact. You see what's urgent without reading every item.
Duplicate Detection
"Can't log in," "login broken," and "auth fails" — Triagly groups them using semantic matching. You see 5 mentions, not 5 separate items.
Pattern Detection
A daily scan identifies recurring themes across all your feedback. See what's trending up, what's fading, and what just appeared.
Auto-Tagging
Relevant tags are generated from the content itself. No manual taxonomy — Triagly builds it as feedback comes in.
Triage in Action
One email. Three issues.
Users rarely send one thing at a time. Triagly reads between the lines, splitting bundled feedback into individual, classified items — each with its own priority, category, and summary.
From: Sarah Chen <[email protected]>
Subject: Several things from this week
Hey team,
Quick heads-up — one of our clients mentioned they can see our internal team channels. They brought it up in a call today and said they could read pricing discussions. That feels like a pretty serious privacy issue.
On a lighter note, a few people on the team have been asking about keyboard shortcuts. Things like Cmd+K to jump between projects or quick keys for triaging items. Would speed things up a lot.
Also, does Relaybox support single sign-on? A customer is asking before they approve Relaybox use company-wide.
Thanks,
Sarah
Clients can access internal team channels
Add keyboard shortcuts for common actions
Does Relaybox support single sign-on?
Deliver
The decision brief. This is the product.
Every Monday, you get an email with exactly what to focus on — top issues ranked by priority. Read it in two minutes, then get back to building.
· This week's analysis
AI connects the dots across all your feedback — theme, root cause, and what to fix first.
· Urgent issues
Critical items needing immediate attention, ranked by priority score and mention count.
· Quick wins
Easy fixes you can knock out fast. High impact, low effort.
· Trends
Rising and falling issue patterns with week-over-week deltas. What's getting louder, what's fading.
· Week in review
Total feedback, bugs, feature requests, sentiment, and duplicate detection at a glance.
Your schedule
Pick the day, time, and timezone that works for you.
Multiple recipients
Send to your whole team or just yourself. Per-project.
Smart sending
No new feedback? The brief skips that week. No noise.
Good morning —
40 items this week, 3 need attention — Clients accessing internal team channels is top priority. Feedback up 54%.
This week's analysis
Theme: This week is about security and privacy failures — clients can access internal team channels and mobile reliability is breaking down.
Connection: The client channel access creates an immediate confidentiality breach while mobile crashes compound user frustration and erode trust.
Priority: Fix the client channel access first — it's exposing sensitive pricing discussions and project details that could damage client relationships.
Urgent Issues
Clients accessing internal team channels
User reports with urgency — privacy breach concerns create immediate alarm.
View details →
App crashes when sharing images
Reproducible on iOS 17. Users report it started after last Tuesday's update.
View details →
Quick Wins
Add keyboard shortcuts for common actions
3 mentions · 2 users · “Multiple users want keyboard shortcuts for navigating feedback and triaging items faster.”
Smart Alerts
The brief catches patterns. Alerts catch everything else.
Triagly watches your feedback around the clock. One critical item. A spike in bug reports. Sentiment falling off a cliff. When something breaks from the norm, you hear about it immediately — not next Monday.
Critical item alerts
When AI classifies a single feedback item as critical or a high-severity bug, it skips the weekly brief. Email in minutes — one item, full context, no noise.
Anomaly detection
Bug reports spiking above baseline. User sentiment dropping. Feedback volume surging. Triagly monitors these signals continuously and fires an alert the moment a pattern breaks.
One email per hour
Multiple critical items in a 60-minute window batch into one clear alert. You get the signal without the flood.
Five types, all toggleable
Critical feedback, bug spikes, sentiment drops, volume surges, priority spikes — each one is a toggle you can flip per project. Turn off what's not relevant to you.
That's the core loop. Set it up once, get clarity every week.
No credit card required
30-day free trial — no credit card required.
Go Deeper
When the brief raises a question, ask it.
The brief handles the weekly summary. When you need to dig into a specific issue, AI chat and the feedback list are there — no spreadsheet required.
AI Chat
Ask anything about your feedback — "What are users most frustrated with?" — and get cited answers drawn from your actual data.
Feedback Explorer
Click any item to see the original message, full thread, AI metadata, and history. Every brief item traces back to real feedback.
Act
Turn feedback into issues.
Configure exactly what gets routed, where, and at what confidence threshold. High-severity bugs go straight to GitHub. Feature requests queue in Linear. You set the rules once — Triagly runs them every week.
One-Click Issues
See something in the brief that needs action? Create a pre-filled issue in GitHub, Linear, or Asana with one click. Title, description, and labels included.
Automated Routing
Configure rules by issue type, severity, and confidence threshold. Critical bugs auto-create in GitHub. Feature requests land in Linear. Nothing falls through the cracks.
Integrations are always optional. Triagly works great as a read-only intelligence layer. Request an integration →
Common questions.
Is it free?
Every plan starts with a 30-day free trial — no credit card required. You'll get at least one complete weekly brief before you need to decide anything.
How accurate is the AI?
Classification runs at ~85-90% accuracy. Every AI prediction is editable, and your corrections improve future results automatically.
Do I need to check a dashboard?
The decision brief is the primary interface — it arrives in your inbox every Monday. The feedback explorer and AI chat are there when you want to dig deeper.
What do I need to get started?
Just forward an email, embed a widget, or mention @Triagly in Slack. Setup takes under 5 minutes and it runs itself after that.
What integrations do you support?
Feedback comes in via email forwarding, embeddable widget, Slack, Zendesk, Intercom, and CSV import — you'll need at least one. For issue tracking, GitHub, Linear, and Asana are all supported, but entirely optional. Triagly works great as a read-only intelligence layer.
Built for
Teams like yours.
Whether you're a solo founder or a growing product team, Triagly adapts to how you work.
Solo Founders
One person, many channels. Get clarity without the overhead.
Learn more →Small Teams
Align your team around what users actually want.
Learn more →Product Managers
Data-driven sprint planning from real feedback patterns.
Learn more →Agencies
Manage feedback across multiple client products.
Learn more →Stop guessing what customers need.
Takes 5 minutes to set up. Get a decision brief every Monday.
No credit card required