For B2B SaaS
Enterprise users talk. Are you listening?
B2B customers give detailed feedback — through support tickets, calls, and emails. Triagly surfaces the patterns your team needs to see, every week.
No credit card required
The problem
Sound familiar?
Feedback trapped in support tickets
Your support team hears the most valuable feedback. But it never makes it to the product team's backlog.
Loud customers vs. real trends
One enterprise customer requests a feature loudly. But is it what most users need, or just one account?
Feature requests across accounts
The same request comes from five different accounts in five different words. Nobody connects the dots.
How Triagly helps
Built for the way you work.
Cross-account deduplication
Triagly matches requests across accounts using semantic similarity — five different descriptions, one clear issue.
Data-backed prioritization
See which requests have the most mentions, the highest urgency, and the strongest growth trend.
Weekly stakeholder brief
Product, engineering, and leadership get the same brief. Everyone sees the same priorities.
Automatic classification
Bugs, feature requests, questions — Triagly categorizes and scores every item without manual tagging.
Issue tracker integration
Push prioritized items to GitHub, Linear, or Asana. Turn insights into action.
Multi-channel collection
Forward support emails, embed a widget in your app, import CSVs from customer calls.
How it works
Three steps. Two minutes a week.
Collect from every touchpoint
Support emails, in-app widget, CSV imports from call notes — all feedback lands in one place.
AI finds the real priorities
Triagly cuts through the noise: deduplicates, classifies, scores urgency, and tracks trends over time.
Brief keeps everyone aligned
Your weekly email shows top issues, quick wins, and emerging trends. The whole team sees the same data.
FAQ
Common questions.
Can I track feedback by account or customer?
Triagly analyzes feedback at the project level. You can tag or note the customer in the feedback text, and Triagly will surface mentions in analysis.
How does Triagly handle high-volume feedback?
The Scale plan handles 750 items/month and the Business plan handles 2,000. AI processing scales automatically.
Can I integrate with our existing support tool?
Yes. Forward emails from your support tool to Triagly, or import feedback via CSV on a regular basis.
Is there an API?
Triagly provides an API for submitting feedback programmatically, perfect for integrating with your existing workflows.
Turn customer feedback into product direction.
Try free for 30 days — no credit card required. Start hearing what your users actually need.
No credit card required